Please read thoroughly our warranty policy
Looft Industries provides a 2-year manufacture defect warranty from the date of purchase. The warranty will be void if unauthorized modifications of any kind have been performed on the device. Warranty claims must be accompanied by the receipt of purchase. The warranty does not cover self caused issues like melting the front of the Looftlighter.
Make warranty claim – Store
If your Looftlighter was purchased in store. Please return the product along with your receipt to the store and you will get the appropriate help.
Make warranty claim – Amazon/online retailer
If your Looftlighter was purchased on Amazon. Please reach out to Amazon customer service (within 90 days of purchase). If outside warranty window. Please submit warranty claim form
IMPORTANT to read and to understand:
The charcoal and wood quickly reaches very high temperatures with the Looftlighter and the radiant heat from the charcoal/wood will turn back and be absorbed by the Looftlighter. This is why the outer tube (with the hole pattern) is made of aluminum*, and it’s only purpose is being a heat shield.
The advantage of aluminum is that it does not absorb heat to dangerous levels, and also cools quickly. But the disadvantage of aluminum is that it can melt if the Looftlighter is kept touching the charcoal/wood, and this is why it’s so important to slightly pull it away when sparks or glow appear.
Dealer Warranty Claim Form (for dealers only)